Customer Service Advisor£13.14 per hourAssessment day: Thursday 30th May (2pm)Start date: Monday 10th JuneDuration: 3-months ongoingHours: 35-hours per week - hybrid working availableLocation: Norwich City CentreA leading insurance provider based in Norwich City are looking for multiple call handlers on a temporary basis to assist them through a period of growth for the business. You will be the first point of contact for customers when they need to make a claim. It's your job to gather the right and relevant information and provide an outstanding customer experience - full training will be provided.This exciting opportunity provides great transport links to their state-of-the-art city centre office and offers flexible benefits to suit you.The ideal candidates are those with excellent communication skills and a positive, can-do attitude who enjoy being part of a hard-working team, however no previous experience is required.As a call handler your duties will include:

Delivering professional customer communications (verbal, written and digital).
Being the first point of contact for customers
Directing customer to the correct department
Capturing data on feedback form to improve future work flow processes
Updating customer information on CRM while adhering to GDPR regulations
Provide professional and effective telephony cover for the business and to ensure customers are dealt with in a prompt and courteous manner

To be successful in this role you will need to:

Have excellent communication skills - both verbal and written
Fluent English
Be a team player
Be a reliable, hard working and punctual individual

An assessment day will take place on Thursday 30th May with successful candidates commencing their employment on Monday 10th June.Weekly pay and hybrid working available. Free parking is available to be booked onsite.For an excellent career opportunity please click apply for immediate consideration or contact Ross in our Bristol Pertemps commercial branch.

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