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Job Vacancy: Multilingual Customer Service Professional
Location: Norwich, Norfolk, United Kingdom
Our client is a dynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding their global presence, seeking a passionate and multilingual Customer Service Professional to join their team.
The Role: As a Customer Service Professional, you will be the first point of contact for our customers, providing support and delivering a superior service experience. You will play a crucial role in maintaining our reputation for customer satisfaction and brand loyalty.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries via phone, email, and live chat.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Contribute to team efforts by accomplishing related results as needed.
- Handle customer orders, returns, and exchanges with a friendly and professional demeanour.
Requirements:
- Proficiency in French and/or other languages in addition to English.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A passion for fashion and a keen eye for the latest trends.
What's in it for you?
- A competitive salary with performance bonuses.
- Opportunities for professional development and career growth.
- A vibrant and supportive team environment.
- Staff discounts on our latest collections.
- Flexible working arrangements / Hybrid
Interested?
If you are a customer service superstar with a flair for languages and a love for fashion, please apply online or send your CV to .
