Account Executive/Case Manager

Are you ready to become a pivotal part of an award winning, vibrant team in Norwich's city centre? Could you be the superstar who ensures every client receives top-tier support?Join an award-winning consultancy as a dedicated member of their Case Management team. Based in the heart of Norwich, this role offers a dynamic work environment where you will handle complex client queries related to issues, including billing errors and disputes.As an integral member of their team, you will ensure that client cases are managed effectively and all accounts are serviced to meet internal and external SLAs. Your day-to-day tasks will involve resolving intricate billing and service disputes, supporting the sales team, and managing client relationships throughout the lifecycle of their contracts.Key Responsibilities will include:Provide high-level administrative and customer support.Investigate and resolve complex client and supplier queries.Ensure compliance with agreed SLAs and maintain constant liaison with suppliers.Manage and analyse data related to client usage.Maintain meticulous records on their CRM system and ensure high-quality data entry.Support the team and senior management in various capacities as needed.What my clients offers:Comprehensive training covering the sector, their processes, and CRM systems.A competitive salary with a Real Living Wage commitment.A robust benefits package including a company pension, generous holiday allowance, flexible working options, mental health support, and team rewards.Professional development opportunities based on your strengths and business needs.Who are you?The ideal candidate will possess excellent analytical skills, a high level of attention to detail, and strong communication abilities. You should be eager to learn, ready to advance your career, and capable of handling difficult situations with diplomacy and tenacity.Apply now to contribute to a culture that values happiness first, offers a balance between work and life, and provides a supportive environment for personal and professional growth! Send your CV to Emma Baylis at Select Recruitment NOW!