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- Salary: £26-29k per annum
- Location: Norwich
- Job Type: Full-time
We are seeking an experienced 2nd Line Support Technician to join our IT team. The successful candidate will provide second-line support to all company users, ensuring efficient resolution of IT-related issues and contributing to the development of new IT solutions.
Day-to-day of the role:- Provide second-line support for all company users in all aspects of IT.
- Log faults with third-party maintainers, follow up and ensure resolutions are completed within agreed SLAs.
- Assist with the conception, design, and implementation of new or enhanced IT solutions.
- Maintain the company’s IT asset database.
- Work independently and as part of a team to manage and resolve IT issues.
- In-depth knowledge of Windows Operating Systems, Microsoft application software, and Office 365, with the ability to diagnose and resolve software issues.
- Good knowledge of MS Exchange and Active Directory.
- Strong knowledge of Desktop and Laptop hardware troubleshooting.
- Knowledge of PowerShell scripting.
- Understanding of TCP/IP and awareness of Citrix.
- Knowledge of Android and other mobile operating systems.
- Ability to provide remote and online support.
- Knowledge of WAN, LAN, and wireless networks.
- Full UK driving license is required as occasional UK travel may be necessary.
- 31 days holiday, increasing to 33 days after 2 years, plus your birthday off annually.
- Paid time off to volunteer annually.
- Cycle to work scheme.
- Wellbeing benefits.
This role is Monday to Friday, 37.5 hours per week. If you are a proactive IT professional with a passion for technology and problem-solving, we would like to hear from you.
To apply for the 2nd Line Support Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
