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Do you have experience as a brand management? Can you advertise the brand and also manage the accounts? We are currently looking for an Account manager.
Role: Account manager
Location: Nottingham. Norfolk, Norwich
Salary: upto £60,000 p.a
Work hours: 37.5 hours a week
Job type: 12 month contract
Primary Objective:
The Brand Ambassador is responsible to create ongoing value that results in customer renewal, generation of additional business, and to establish strong brand loyalty.
The Brand Ambassador is responsible to serve customers across all aspects of their business excluding instrument repair:
- Support implementation transition for new start-ups
- Own post-sales support and
- Drive overall health system operations optimization.
The Brand Ambassador is responsible to own and execute account strategy to expand business and assist customers with growing their business:
- Understand their future needs
- Identify new opportunities that offer additional value, and become a trusted advisor improving customer satisfaction.
Roles and Responsibilities
- Ensures that all activities are performed in compliance with quality system requirements
- Develop Strategic Growth Plan at the territory level and leverage the plan on a daily basis
- Maintain accurate and up-to-date customer data in a force
- Execute Account Plan tactics to grow existing business
- Conduct client business reviews
- Act as point of contact for clients to handle any issues or support requests
- Support renewal of existing business, with the enterprise team
- Work with customer to ensure the entire solution is being utilized as expected
- Assess utilization and inefficiencies on instruments and work with customer to maximize testing capabilities
- Add solutions, including assays and software, to help customer achieve strategic priorities or improve efficiencies
- Continue to manage post-sales customer support activities
- Consult with customer to improve operations and KPl's
- Develop relationships with all relevant stakeholders such as Lab Director/ Manager etc.
- Maintain a high NPS score at each account
- Oversee progress of cross-functional implementation team (post-sale) with project manager
Education required
Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.
Skills required
- Minimum 3-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts
- Ideally a proven track record in a similar position supported by management and customer references
- Excellent product and industry knowledge
- Strong understanding of key stakeholders and customer dynamics
- Strong solution selling and relationship building skills
- Excellent communication skills
- Fluent in local language and English, additional languages are advantageous
If this sounds interesting to you, please apply with your updated CV & I will get in touch with you.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
