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Contact Centre Technology Director
East Midlands - Hybrid working
90,000 - 120,000
Do you have experience in Contact Centres? Do you enjoy managing and delivering transformation and change to the business?
Duties of this Contact Centre Technology Director:
- You will manage and deliver transformation / change to the business to bring operational, cost and customer experience improvements.
- Set and agree the roadmap for review, delivery and implementation.
- This programme will impact across all head office functions and the delivery units globally
- Review current tech to see what best to migrate to
- Manage a team of internal resource who are available to assist including transformational experts, project managers and analysts.
- Management and MTRIC Management as required.
- External facing and able to communicate effectively at C-Suite ad to potential investors etc. Internally stakeholder engagement - ability to adapt tech speak to operational as required.
- Manage project milestones.
- Understand governance and risk management as required to deliver the overarching programme alongside and day to day and BAU requirements
Requirements of this Contact Centre Technology Director:
- Contact centre background within Technology
- Experience of change and transformation
- If you have any experience of customer communications tools that would be ideal
# Contact Centre Technology Director:
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
