German Speaking Customer Service Representative
24,000 / 12.73ph
Nottingham (hybrid)
Hours: 36.25 Monday-Friday 8 am - 4 pm
Harper Recruitment Group is working in partnership with a leading apparel company who are looking for a German Speaking Customer Service Representative to support their wholesale and retail customers.
This is a temporary contract initially for a one year contract with the oppurtunity to potentially be extended.
What will the role involve?
- Responding to customer queries regarding orders via email and telephone
- Processing orders & entering details into in-house systems
- Supporting with delivery queries
- Managing returns and refunds
- Liaising with and coordinating couriers
- Authorising credit notes strictly following company guidelines
- Producing correspondence and confirmation via email
- Demonstrating and developing knowledge of product lines
- Other administrative or customer service tasks to support the wider teams
Who are we looking for?
- Fully fluent in English and German
- Able to take on product knowledge
- Previous customer service experience
- Experience using Microsoft Excel
What's in it for you?
- Supportive and diverse company culture
- Hybrid working - 2 days in the Nottingham office
- Casual dress code
- Development opportunity in a global company
Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.