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Join our distinguished client's team as a IT Service Delivery Manager. Positioned at the forefront of the IT services and solutions industry, and headquartered in Nottingham, our client excels in the Education sector, prioritizing customer needs above all. Renowned for their innovative strategies and strategic partnerships with leading vendors, they are dedicated to providing first-rate IT solutions.
Key Responsibilities:
Client Relationship Management:
- Cultivate and strengthen relationships with clients to deeply understand their business needs and expectations.
- Serve as the primary liaison between our client and their customers, efficiently resolving any concerns or issues.
Service Planning and Implementation:
- Work collaboratively with internal teams to craft detailed service delivery plans and strategies.
- Ensure the meticulous execution of services, meeting both client needs and organizational goals.
Team Leadership and Coordination:
- Lead and mentor a team of service delivery professionals, offering ongoing guidance and support.
- Coordinate efforts across various departments to ensure seamless delivery of services.
Performance Monitoring and Reporting:
- Set up and oversee key performance indicators (KPIs) to track and enhance service delivery.
- Regularly generate and present detailed reports on service performance and milestones to stakeholders.
Risk Management:
- Identify and evaluate potential risks to service delivery, formulating effective mitigation strategies.
- Create contingency plans to tackle unexpected issues that could affect service delivery.
Essential Requirements:
- Demonstrable experience in service delivery management or a related field.
- In-depth knowledge of service management frameworks (e.g., ITIL).
- A valid driver's license and proof of insurance are mandatory.
- Must pass a background DBS check.
- Reliable means of transportation is required.
Why Join?
- Become a key player in a respected IT services organisation that is committed to excellence and innovation.
- Thrive in a dynamic environment that nurtures both personal and professional growth.
- Play a crucial role in delivering impactful IT solutions to the Education sector, with an attractive benefits package awaiting you.
About GreatFind Recruitment
Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,
Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.
We are an equal opportunity provider.
Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
