Housing assistant 5248667

Housing assistant needed in Nuneaton £13.46ph ref 5248667

To create and terminate rent and garage accounts on the Housing Management system.

To manage any tenancy amendments needed on rent accounts, including rent refunds and Direct Debit amendments.

To provide general administration support on a day to day basis in relation to a number of housing related services, such as mutual exchanges, abandoned properties, sign up’s, scanning, mail merges, keeping supply of leaflets and information up to date and any other administrative tasks commensurate with the role.

Establish and maintain electronic records and filing systems understanding any relevant statutory timescales that are required.

Undertake basic research tasks and specific projects, compile basic reports related to the service, and provide feedback to managers regarding findings.

Produce and co-ordinate Performance Indicator information and reports under the supervision of the Tenancy Services Manager.

Manage the post to the teams, logging, acknowledging, and distributing to the relevant member of staff to ensure we meet our service standards.

Provide a high level of customer’s service when discussing potentially emotive situations with customers and give clear information and advice to those who may be distressed.

Full time hours on a temporary basis.