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We are looking for a Customer Service Administrator to join a busy sales order processing team.
The company, based in Woore, supports a 'people first' culture and strives to benefit their community. Multiple members of their team have been with the company for 40+ years and 25% of their team have been with them for 10+ years. This is a testament to their ethos and vision. Trading for just under 65 years, the company has embraced both social and environmental responsibilities to ensure the long-term success of their business.
Customer Service Administrator main responsibilities will include:
- Managing customer expectations, by scheduling and co-ordinating work.
- Preparing quotes and order processing.
- Workforce planning.
- Part ordering.
- Project Support and internal team liaison.
- Technical support.
About you:
- Ideally you would have previously worked as Customer Service Administrator or Sales Order Processor, Sales Administrator or Parts/Service Desk Assistant.
- You will have a willingness to learn and be an open minded individual, open to learning mechanical and electrical terminology and processes, with good problem-solving skills and a 'can-do' attitude.
- Ability to support different departments in the workplace, work as a team and independently. A strong personality, confidence and ambition will be advantageous for this role.
Customer Service Administrator key skills will include:
- Strong customer service skills, including telephone and email.
- Excellent computer skills and proficient with Office 365.
- Ability to manage client expectations and maintain client relationships.
- Ability to manage and prioritise own workload and self-motivate.
Customer Service Administrator Salary & Benefits:
- Permanent position paying 23,000 26,000 per annum, dependent on experience.
- Private healthcare and insurance - after probationary period
- Generous holiday allowance including 10 day Christmas closure.
- Flexible working opportunities
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