Customer service Assistant

An exceptional opportunity has arisen for a motivated Customer Service Assistant to join a leading science manufacturing company. The successful candidate will be responsible for providing high-quality customer service and support to clients.

Client Details

Our client is a globally recognised entity in the life science sector with a workforce of over 200 dedicated employees. This company's focus is on the development, production, and distribution of specialised life science equipment.

Description

• Provide excellent customer service to clients, answering queries and solving problems effectively.
• Ensure all customer inquiries are handled promptly and efficiently.
• Work effectively as part of the customer service team.
• Maintain a comprehensive understanding of the company's products and services.
• Continuously strive to improve customer satisfaction levels.
• Develop and maintain strong relationships with clients.
• Ensure all customer feedback is communicated to the relevant departments.
• Adhere to company policies and procedures at all times.

Profile

• A strong background in customer service, preferably manufacturing background but not essential
• An ability to work well in a team and communicate effectively with colleagues and clients.
• Excellent problem-solving skills and the ability to handle customer complaints effectively.
• Strong knowledge of customer service software, databases and tools.
• Good understanding of administrative procedures.

Job Offer

• A competitive salary
• A comprehensive benefits package.
• A friendly and supportive team environment.
• Opportunity to work in the thriving manufacturing industry in Orpington.