IT Helpdesk

JRRL’s client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology.

Duties for the IT Helpdesk Technician - Trainee

• Provide comprehensive IT support via phone, email, face to face, and remote channels.
• Log, prioritize, and allocate helpdesk requests, managing them through to completion.
• Undertake first-line support for IT users and escalate issues as needed.
• Investigate and resolve reported issues, keeping users informed of progress.
• Troubleshoot, monitor, and maintain systems, printers, and websites.
• Deploy, install, and maintain hardware, including software upgrades.
• Conduct routine housekeeping and proactive checks on IT systems.
• Assist in the development and implementation of IT projects.
• Monitor, secure, and track all IT assets, including hardware, software, and licensing.
• Act as the primary contact for customers with technical issues via phone and email.
• Provide effective remote support and consistently deliver excellent customer service.

Person specification for the IT Helpdesk Technician - Trainee

• Must be a driver and have the use of a car.
• Must live within commutable distance to Orpington as its an officed based role.
• Excellent interpersonal and written communication skills.
• "Can-do" attitude and eagerness to learn.
• Genuine interest in IT systems and hardware.
• Working knowledge of Outlook, Excel, and Word.
• Previous work experience, especially with IT systems, is desirable but not essential as full training will be given.
• 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English.
• A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies.

• Must be eager to learn and maybe go on further IT training.

There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.