Tenancy Management Officer

• Hourly Rate: £21.67 PAYE / £26.98 LTD UMB
• Location: Oxford, Kidlington, and Abingdon
• Job Type: Hybrid, Temporary

We are seeking an experienced Tenancy Management Officer to join a local authority team based in Oxford City. The successful candidate will be responsible for the tenancy and void management of a defined number of properties, acting as the first point of contact for members, tenants, and other Council services. This role requires a high level of customer service and a thorough understanding of landlord and tenant legislation.

• Manage a portfolio of residential properties, ensuring high-quality customer care and service delivery.
• Provide advice on housing-related topics and coordinate with external support providers.
• Prepare case files for legal proceedings, act as the Council’s witness in court, and coordinate evictions when necessary.
• Handle tenancy succession, assignment, mutual exchange, and reallocation, enforcing tenancy conditions as required.
• Maximise rental income and reduce void costs through efficient termination and re-letting activities.
• Facilitate tenant mobility, from application to sign-up, including property viewings and ensuring new tenants understand their tenancy agreement.
• Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with relocation.
• Manage housing issues for customers in stressful situations, liaising with external support and medical agencies as necessary.
• Coordinate activities involving Council teams and external agencies to resolve neighbourhood issues and provide excellent customer service.
• Manage the Estate Improvement budget, engaging with stakeholders on projects.

• Expert knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
• Experience in tenancy and void management within a local authority or similar setting.
• Strong customer service skills and the ability to handle sensitive situations professionally.
• Proficiency in performance management reporting and general administration.
• Ability to work collaboratively with various teams and external agencies.
• Competence in electronic record-keeping and documentation.

• Competitive hourly rate.
• Hybrid working model, offering flexibility.
• Opportunity to work within a supportive team environment.
• Engage with a variety of stakeholders and make a positive impact on the community.

To apply for the Tenancy Management Officer position, please submit your CV and cover letter detailing your relevant experience and suitability for the role