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We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Support Advisor to join their team.
As the Customer Support Advisor, you will be responsible for contacting customers to explain the processes associated with the service and answering any questions.
This is a full time permanent role, with a hybrid working arrangement ( 3 days in office, 2 days working from home).
Key responsibilities will include:
- Make a number of outbound calls per day to suppliers to explain the purpose of your call and follow up with the relevant documentation
- Provide accurate information to customers to explain the benefits of the service and guide them through the process
- Build and maintain strong relationships with customers throughout the onboarding process
- Accurately log all contact with customers and ensure follow-up calls are scheduled
- Work closely with your team and participate in team meetings
- We are looking for a confident, motivated, and enthusiastic individual who is keen to learn!
We are looking for a proactive, motivated, and enthusiastic individual who is keen to learn and confident dealing with customers.
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!
