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BJ21: Technical Services Manager
Location: Oxford + Surrounding areas
Salary: £40,000 - £45,000 (Dependant on Experience) + Company Vehicle
Working Hours: Monday - Friday
Overview:
First Military Recruitment are currently seeking a Technical Services Manager on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
- A regional ambassador for the business, supporting all field based Approved Contractor and Specifier led projects.
- Undertaking site surveys, gutter lining design, condition reporting and gutter calculations to support specification generation and quotations by the sales team.
- Managing and developing contractor relationships, providing regular phone, site and technical support.
- Working alongside a dedicated Business development Manager to maximise business opportunity within the Southern region.
- Carry out detailed site surveys on behalf of clients.
- Support network of Approved Contractors on site to ensure installation is per installation guide and training centre methodologies.
- Encourage technical best practice ethos within the Approved Contractor network.
- Work as part of a regional management team to deliver the business targets using set KPI’s.
- Complete appropriate health and safety risk assessments prior to accessing any roof environment.
- Follow up automated project status CRM alerts.
- Compile project information (surveys, inspections, complaints) to forward to the sales team.
- Support and contribute to customer service and product development initiatives.
- Inspect, audit and sign off live projects in line with range of project guarantees.
- Respond to customer complaints by conducting a first site inspection.
- Management of your weekly, monthly diary in respect of regional site visits, liaising with the team planner daily.
- Representing the business to the highest level during site surveys, meetings or trade shows.
- Undertake any training courses, which the company deems suitable and/or necessary.
- Providing holiday and sickness cover when required.
- Attending site meetings.
- Other ad hoc duties as and when required.
Skills and Qualifications:
- Experience in the industrial/commercial metal pitched roof environment with hands on product installation is essential.
- Product experience including gutter linings, cut edge corrosion systems, roof coatings, roof lights and fixings is essential.
- Basic flat roofing knowledge is ideal.
- IT literate, iPad, Microsoft office applications.
- Clean UK driving licence.
- Comfortable with driving/long journeys.
- Comfortable with spending the occasional night away from home as required.
- A good communicator with strong interpersonal skills.
BJ21: Technical Services Manager
Location: Oxford + Surrounding areas
Salary: £40,000 - £45,000 (Dependant on Experience) + Company Vehicle
Working Hours: Monday - Friday
