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Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.
Housing & Income Support Officer - £30,000 - £35,000 per annum (Salaries vary depending on experiences)
Hours – 37 hours per week, hybrid working.
Location – AG Palmer House, Littlemore, Oxford
What You’ll Be Doing:
Response are recruiting for a Housing & Income Support Officer within Adult Services, Settled Oxfordshire. This exciting opportunity is a key role within the organisation, responsible for undertaking necessary tasks to ensure that income via rents and service charges are met. Liaising with residents, service delivery and third-party agencies. Applying for and monitoring Housing Benefit. Supporting Response to achieve its KPIs and deliver good-quality, appropriate housing that provides each resident with a home that is safe, enables recovery, and promotes wellbeing. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!
Overall job responsibility: To see full range of responsibilities please view the attached job description.
- Assist with preventing potential arrears and minimise the chances for tenancy breakdown
- Provide advice on maximising income and making referral to the right advice/support
- To manage an agreed quota of rent accounts – agreed ‘patch’.
- Provide regular reports on the accounts in the patch
- To keep accurate records of the actions taken to maximise the income collection
- To monitor rent accounts for arrears and credits and action accordingly
- To ensure that Housing Benefit and associated benefits are being paid
- To support residents in claiming Housing Benefits where necessary
- To set up and monitor Direct Debits
- To liaise with residents and support services to address arrears
- Produce arrears reports where necessary
- To issue NTQs and NOSPs to residents where arrears are not being paid
- To attend court where necessary in cases of evictions
- To offer advice on rents arrears to Service Delivery and external agencies
- To support the Area Estates Officers in new tenancies where necessary
- Assist in the maintenance of accurate collection records to ensure that all liabilities due to the organisation are correctly billed and collected.
The Successful Applicant:
Our main priority is to find people who can live our values every day – Caring, Safe, Creative and Aspirational and have a One Team approach.We provide excellent training on everything else, but we do ask that you have:
- At least one year of income management experience
- Good literacy and numeracy skills
- Experience of working as part of a team and contribute effectively to the teamwork of the repairs and maintenance service
- Knowledge of Housing Benefits
- Dealing with people who experience mental health issues
- Ability to communicate effectively with colleagues, residents and members of the public
- Ability to contribute constructively to improve service delivery
- Adaptable and flexible
- Full clean manual driving licence
- Use of a car
What We Offer:
- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- Employee Assistance Plan - with access to free counselling
- Cycle to Work Scheme
- Enhanced family friendly leave
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app – approved by NHS
- Free flu jabs
- Free DBS application
If this Housing & Income Support Officerposition sounds like the role for you then please apply today! We would love to hear from you! To learn more about Response and what we do, please visit our website: Response – Mental Health Care & Support.
Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
