Lodge Receptionist (Fixed Term Contract 1 year)

Manpower Recruitment are looking for a Full Time Lodge Receptionist (1 Year Fixed Term Contract) for an established College in Oxford City Centre

You will be required to be flexible with hours as start times could be 7am and finishing at 10pm (8 hour shifts)

Working days will be 5/7 days including weekends.

Salary 25749pa

We have an exciting position available in our welcoming team of Receptionists, covering both our College sites.

Our friendly receptionists welcome students, academic staff, conference delegates and Bed & Breakfast visitors.


Applicants will need to be able to demonstrate computer skills and some flexibility with hours of work. You will be tactful, polite and resourceful and must be able to deal with people at all levels as well as ideally already have recent experience in hospitality reception or in a retail background along with having a steady and friendly character. You must have good conversational spoken English.

Key Responsibilities

Security

1. Operate access control to the College in accordance with Governing Body policy.
2. Ensure the security of the College buildings and to take appropriate action when the fire or security alarms are activated.
3. Monitor CCTV images in College, complying with the College CCTV and data security policies at all times.
4. Monitor and test the College fire alarm system, reporting faults and resetting the alarms as required.
5. Facilitate building evacuations when Fire Alarms have been activated and liaise with emergency services as and when needed.
6. Respond to personal and security alarms.
7. Ensure a record is kept of all alarm activations and relevant departments are made aware of any issues requiring intervention.
8. Out of hours, liaise with Junior Deans on student welfare issues.
9. Issue keys to College rooms and to members, visitors, contractors etc and keep accurate records of issued keys. In the event of a guest/member losing a key, take corrective action as instructed by the Lodge & Guest Relations Manager, prior to the replacement key being issued.
10. Ensure the system is up to date with arrivals and departures, contacting the Conference office in the event of discrepancies.
11. Maintain accurate written accounts of accidents or other incidents occurring in College; and inform appropriate staff in cases involving illness of staff or Junior members.
12. Respond to emergency maintenance problems by liaising with contractors and the Maintenance department.

Front of House

1. Provide accurate information and appropriate assistance to members of the College and to Conference delegates and visitors.
2. Operate the lodge telephones; answer telephone enquiries, and record telephone messages.
3. Deal with incoming and outgoing mail via Royal Mail and College Messenger systems
4. Maintain forwarding addresses of junior members in residence and living out of Oxford.
5. Promote sales of souvenirs, etc. and operate the sales till.
6. Input B&B bookings from Speedybooker into Kx when requested by the Conference office.
7. Deal with B&B visitors enquiries and arrange safe storage of luggage as and when required.
8. Receive and forward to the appropriate department reports from visitors of room defects.

General

1. Perform other duties as directed by the Lodge & Guest Relations Manager, including maintaining the cleanliness and tidiness of the Lodge area.
2. Undertake general administration as requested by the Lodge & Guest Relations Manager.
3. Monitor Sloane Robinson BMS data and report problems as and when needed.
4. Oversee OSS cover and Conference team members when they are working in the Lodge.
5. Accept courier deliveries, sending emails to recipients and safely storing delivered items in lodge storage area.
6. Monitor parking of cars and bicycles on College property (site specific).
7. All lost property handed into the Lodge to be handled sensitively and appropriately.
8. Provide flexible Lodge cover at the second site when asked.

In addition to you receiving a competitive salary, we offer:

• 38 days holiday (including bank holidays)
• Discounted annual bus tickets (travel to work)
• Free meals whilst on duty
• Great contribution to university pension scheme

If interested, please get in contact with a Manpower representative.