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Job Title: Customer AdvisorLocation: PenzanceJob Type: Full-timeSalary: £22,000 - £25,0000We are seeking a motivated and customer-focused individual to join our team as a Customer Advisor at a reputable company. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a genuine commitment to delivering outstanding service to our valued customers.Responsibilities:
- Engage with customers to understand their needs and provide tailored guidance on products and services offered by the company
- Assist customers with inquiries, orders, and issue resolution, ensuring a positive and seamless experience
- Build and maintain strong customer relationships through effective communication and personalized assistance
- Collaborate with the sales and support teams to identify opportunities for enhancing the customer experience and driving customer satisfaction
- Stay informed about the company's product offerings, promotions, and policies to provide accurate information to customers
- Maintain detailed and accurate customer records and documentation in compliance with company standards
- Handle customer feedback and escalations with professionalism and a commitment to finding satisfactory resolutions
Requirements:
- Prior experience in a customer service or sales role, with a strong preference for experience in a customer-facing environment
- Excellent verbal and written communication skills, with the ability to actively listen and empathize with customers
- Proficiency in using customer relationship management (CRM) systems and other relevant software tools
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns
- A positive and adaptable attitude, with the ability to thrive in a dynamic and fast-paced work environment.
- Commitment to upholding high standards of customer service and representing the company in a professional manner
- Relevant qualifications or certifications in customer service or related fields are a plus
- A commitment to work towards a minimum qualification of Cert CII
- Insurance experience desirable
This role presents an exciting opportunity for an individual who is passionate about delivering exceptional customer experiences and is eager to contribute to the success of our company. If you meet the requirements and are enthusiastic about joining a dynamic team, we encourage you to apply for this position.
