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Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.Job Title: Home Claims HandlerStart Date: ASAPContract Length: 7 monthsPay rate: £13.14 per hour (£23,900 per annum)Location: Perth - free parking availableHours: Working a minimum of 35 hours per weekShift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period.Successful candidates will be required to pass both a disclosure and credit checkKey Responsibilities: - Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system.
- Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day
- Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area
- Update systems with call details so demand can be captured and analysed
Key Skills: - Previous customer service experience is essential
- Experience of dealing with high call volumes is advantageous
- Customer focussed with an empathic nature
- PC literate with excellent data entry skills
- Excellent written and spoken communication skills
- A flexible attitude to working practices
- Be a good team player
If you have the relevant experience and are looking for a new opportunity, please apply ASAP.
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