Field Services Support Analyst

Contract Scotland have an exciting opportunity for an experienced administrator to join our forward thinking client in the Falkirk area, who are a leading provider in the Energy sector. 

The successful candidate should be self motivated, have excellent attention to detail and be able to meet deadlines whilst working in a high volume/ fast paced environment. 

Responsibilities:

• You will be the first point of contact for all customer and field staff related queries via email and telephone. 
• You will be responsible for ensuring all system entries are recorded accurately and on time. 
• Monitor field staff performance, suggesting improvements to meet targets whilst build good working relationships.
• Data entry
• Problem solving to identify means of overcoming obstacles to achieve business goals.
• Manage receipt of data and processing through key applications to produce data flows to Customers.
• Any other duties required 

If you have excellent customer service experience and are keen to secure a new role with a business who are experts in their field, please apply by submitting your CV. 

Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.