Project Support Administrator

My client Poole based client is looking for a Project Support Administrator on a 12-month Fixed Term Contract providing maternity cover.

The successful candidate will be an excellent administrator with great customer service skills. Previous experience in a sales support position would be an advantage.

This role will be primarily responsible for customer support, managing the customers product servicing portfolio and administration support for the Business Development team.

The successful candidate will also assist with customer service-related tasks, including quote and sales order creation, customer equipment returns, export coordination and activities associated with training and evaluation visits.

In addition, and working closely with the Business Development team, this role will involve a level of reporting and data entry/management to inform departments in the wider business to meet customer deadlines.

Key Responsibilities

Customer Support:

• Generate sales quotations.
• Follow up on service schedules to ensure orders have been placed.
• Liaise with wider business customer service team to support.
• Assist with pricing structures & individual customer contracts.
• Liaise with customers.
• Management of our spares portfolio.
• Local agent/service centre liaison.

Business Development Support:

• Assist the Technical Support Manager with customer returns process.
• Create part numbers on X3/manage BOM’s.
• Assist with customer tender information where required.
• Use company programs to update forecasts.
• Travel scheduling.
• Generate purchase requisitions.
• Export control and shipping liaison for T&E and production shipments.
• Purchasing liaison for spares/consumables orders planning.

Background and Skills

Essential

Experience in;

• Generation and editing of customer facing documentation.
• Managing administration processes.
• Timeline and deliverables management.
• Excellent communication skills; fluent English.
• ERP experience e.g. Sage X3.
• Confident Microsoft Office user

Desirable

• Ability to form long term, proactive relationships with customers.
• Ability to manage customer requirements and transmit to the wider business.
• Export Control and Licensing procedures.
• Experience working with global customers.

Working hours:36.5 hours per week - Mon-Thurs 8.30am-5.00pm and Fri 8.30am-4.00pm

Benefits

• Competitive salary
• On site parking
• Up to 5% bonus
• 25 days holiday (plus bank holidays)
• Training and development opportunities including 24/7 e-learning on LinkedIn Learning
• Medical and health cash-back scheme
• Pension matched up to 7.5%
• Share incentive scheme