2nd Line Support Engineer – Infrastructure Specialist

Job Title: 2nd Line Engineer x2 (Office 365 Specialist + Infrastructure Specialist)

Location: Multiple Campus locations, Portsmouth

Salary: 28,315.00 - 30,034.00 (Full-Time Equivalent)

Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent

About The College:

As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.

We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.

What We Offer:

• Annual Leave (FTE): 25 days, plus 8 days bank holidays and plus a 2 week winter shutdown
• Full training provided alongside ongoing development and the ability to obtain qualifications for specified roles
• Local Authority Pension Scheme
• Learning & Development programmes by The Community Adult Education Department
• Employee Assistance Programme
• Sample list of benefits:
• Onsite discounts: college Hair Salon & 50% off at the college Sports Centre
• Online discounts: Unidays, Student Beans and Totum with a COPC email address
• Free car parking across all campus sites (apart from Arundel)

About The Role:

As an 2nd Line Engineer specialising in either Office 365 or infrastructure here at COPC, you will be responsible for providing advanced technical support and troubleshooting for staff and students. The role involves managing and maintaining the colleges IT systems, including Office 365 applications, ensuring their optimal performance and security. You will address escalated issues from the 1st line or support, perform system upgrades and collaborate with the other IT professionals to implement new technologies and solutions. Additionally, you may be conducting training sessions to enhance users proficiency with Office 365 tools and maintain documentation for IT processes and policies.

Key Responsibilities:

• Monitor and maintain network infrastructure to ensure high availability and performance
• Configure and manage user accounts and permissions within Office 365 and other systems
• Perform regular systems backups and disaster recovery operations
• Provide technical support for hardware issues and conduct routine maintenance and updates
• Collaborate with vendors and external partners for advanced troubleshooting and procurement of new technologies
• Represent COPC with the upmost professionalism with every interaction
• Handling of sensitive information with confidentiality and adherence to data protection regulations
• Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community.

To be successful in this role, below is what we would need from you:

• Strong technical expertise, proficiency in Office 365 administration, network management and troubleshooting complex IT issues
• Excellent problem solving abilities and the ability to diagnose then resolve technical problems efficiently and effectively under pressure
• Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building
• Proficiency with a range of IT systems and software, including knowledge of operating systems, network fundamentals and common office applications
• Certifications such as Microsoft Certified, Modern Desktop Administrator Associate, CompTIA Network+ or similar credentials would be required
• Previous direct experience in a similar role or a lengthy background within general IT services are required

Diversity and Inclusion:

Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services.

Pre Employment Checks:

The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.

We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert.

We do not accept CV's from agencies for these roles.