Operations Executive

• Job Type: Full-time
• Location: Potters Bar, UK (Office-based with flexible shift work)
• Salary: Up to £30,000 per annum

Join a leading Waste-Tech company that is digitally transforming the UK’s Bulky Waste Collection Sector. Their mission is to become the premier provider of bulky waste removal services, using technology to ethically and sustainably manage waste with local partners. As an Operations Executive, you will be instrumental in ensuring their services are delivered to the highest standards, embodying their core values of customer-first service and ethical operations.

Day-to-day of the role:

• Collaborate with the Head of Logistics to ensure jobs are allocated efficiently and promptly.
• Manage all customer interactions according to the company's values, handling enquiries and ensuring a superior customer experience.
• Drive revenue by proactively taking bookings to support the Sales function as needed.
• Address and resolve problems as they arise, effectively managing queries and complaints from customers.
• Assist Waste Collection Partners with operational issues that arise on jobs.
• Support Quality Assurance processes to monitor and uphold business performance and standards.
• Contribute to business reporting and compliance processes.
• Document existing processes and implement new processes to enhance operational efficiency.

Required Skills & Qualifications:

• Strong work ethic and adaptability.
• Excellent attention to detail.
• Proven ability to work effectively within a team.
• Experience in operations, logistics, or a similar role within a tech-driven environment is preferred.
• Strong problem-solving skills and the ability to handle customer interactions professionally.
• Familiarity with digital tools and platforms, with a mindset towards continuous improvement.

Benefits:

• Competitive salary and growth opportunities within a dynamic sector.
• Office-based role with flexible shift work.
• Opportunity to work in a mission-driven company focused on sustainability and ethical practices.
• Supportive team environment focused on innovation and efficiency.