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Philharmonic Hotel is a boutique establishment committed to delivering unparalleled experiences in hospitality. Situated in the heart of Liverpool, our hotel blends luxury, comfort, and personalized service to create memorable stays for our guests.
As the Deputy Manager at Philharmonic Hotel, you will play a pivotal role in ensuring the seamless operation of our establishment. Reporting directly to the Hotel Manager, you will oversee various aspects of hotel operations, with a primary focus on customer service excellence, staff training, and F&B management. This position requires a hands-on approach, exceptional leadership skills, and the flexibility to work weekends and evenings as needed.
Key Responsibilities:
- Customer Service Excellence: Lead by example in delivering exceptional service to guests, ensuring their needs are met promptly and effectively.
- Staff Training and Development: Develop and implement training programs to enhance the skills and knowledge of our team members, fostering a culture of continuous improvement.
- F&B Management: Oversee food and beverage operations, including restaurant, bar, and room service, to ensure high-quality offerings and guest satisfaction.
- Operational Oversight: Assist the Hotel Manager in day-to-day operations, including managing reservations, coordinating housekeeping services, and addressing guest inquiries and concerns.
- Team Leadership: Provide guidance and support to team members, fostering a positive work environment conducive to productivity and collaboration.
- Quality Assurance: Maintain high standards of cleanliness, safety, and hygiene throughout the hotel, conducting regular inspections and implementing corrective measures as necessary.
- Budget Management: Assist in budget planning and management, monitoring expenses and revenue performance to achieve financial targets.
- Adherence to Policies and Procedures: Ensure compliance with all hotel policies, procedures, and regulatory requirements, promoting a culture of integrity and professionalism.
- Previous experience in a similar role within the hospitality industry, preferably in a boutique hotel environment.
- Strong background in customer service and F&B management, with a passion for exceeding guest expectations.
- Proven leadership abilities, with the capacity to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and vendors.
- Detail-oriented with strong organizational and multitasking abilities.
- Flexibility to work evenings, weekends, and holidays as required.
- Hands-on approach with a willingness to lead by example and assist in various operational tasks as needed.
