Customer Service Advisor

An exciting opportunity for a Customer Service Advisor to join a thriving business services industry sector, located in near Pulborough. The successful candidate will ideally have excellent communication skills and a strong customer-centric approach.

Client Details

Our client is a well-established entity within the business services industry industry. With a team size of over 200 employees, they are a leading provider across the UK, maintaining an unwavering commitment to quality and customer satisfaction.

Description

Responsibilities for a Customer Service Advisor are:

• Handling customer inquiries and complaints through phone, email, and face-to-face interactions
• Providing accurate, valid, and complete information to customers by using the right tools and methods
• Building sustainable relationships of trust through open and interactive communication
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with internal departments
• Following communication procedures, guidelines, and policies
• Taking the extra mile to engage customers

Profile

A successful Customer Service Advisor should have:

• A strong customer service orientation with a keen attention to detail
• Excellent communication and interpersonal skills
• The ability to handle stressful situations and remain calm under pressure
• Proficiency in using computer systems, databases, and software
• A strong team player attitude and the ability to work independently when needed

Job Offer

• A competitive salary of £23- 24,000 per annum
• annumComprehensive benefits package
• A vibrant and inclusive company culture
• The chance to work in a fast-paced, dynamic industry
• The opportunity to develop and grow within a forward-thinking company

We encourage all candidates who believe they could thrive as a Customer Service Advisor in the business services industry to apply.