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Customer Support/Admin Assistant
Location - Ramsgate, Kent
Salary - £13.27 Per Hour
Hours - See below
Full-Time and Part-Time roles available
Do you have previous experience in a customer-facing administrative role?
We have a great opportunity in Ramsgate for a Customer Support Assistant to work for one of our clients on a temp-perm basis to start as soon as possible.
Due to our client's location, you must be able to drive and have access to your own transport.
My client will consider full-time or part-time for the right candidate:
- Part-Time: Friday to Sunday - you will get time and a half for Sundays and when you work the weekends you work from home on a laptop.
- Full-Time: Friday - Tuesday - you will get the time and a half for Sundays and when you work the weekends you work from home on a laptop.
Responsibilities:
- Data Entry
- Reconciliation
- Dealing with returns and refunds
- Working as a team to ensure customers are happy
- Answering queries relating to orders and products including checking tracking on various channels
- Dealing with difficult issues and complaints in a professional, accommodating and helpful manner
- Other duties as deemed reasonable
Skills and Experience:
- Computer-literate
- Target-driven
- Ability to work under pressure in a lively environment, quickly and accurately
- Excellent communication skills
- Positive attitude
- Superb interpersonal skills
- Strong administrative skills
- Previous experience in a customer-facing role would be advantageous
Benefits:
- Up to 40% staff discount on all products
- Overtime rate of £18.03 - £18.78 for Sundays and Bank Holidays
- 28 days holiday (Pro Rata and including bank holidays)
- Additional working hours available during peak times
- Two paid 15-minute breaks in addition to one unpaid 15-minute break
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
To find out more about the position, please apply and we will be in touch to discuss the role in more detail.
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