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- Working with Customer Care team to ensure processed and procedures are follower to SOP
- Coordinate daily workflow
- Answering incoming calls promptly
- Resolving customer queries efficiently
- Monitoring SLAs and escalating issues when appropriate
- Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service
- Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
- Produce client facing estimates and quotations
- Process purchase orders
- Coordinate email traffic within the central shared inboxes
- Upload data from service intervention records into the CMMS
- Excellent communication skills, written and verbal
- Competent in IT, including Microsoft Office
- Strong team player with good inter-personal skills
- Previous experience within a customer service/call centre environment
- Ability to prioritise workload and multi-task
