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Customer Service - Claims & Complaints Adviser, Reading: This role is to handle calls and correspondence professionally, investigate thoroughly and promptly, and utilise available resources to ensure effective, timely, and personalised resolutions for various customer inquiries.
Client Details
Customer Service - Claims & Complaints Adviser, Reading: My Clients success lies not only in their renowned luxury brand products but also in the exceptional customer relationships they foster. Their dedicated Customer Service Advisers offer highly personalised customer care, including tailored solutions, to ensure customer loyalty to the brand.
Modern Offices close to main public transport network.
Description
Customer Service - Claims & Complaints Adviser, Reading:
- All areas of B2C Customer service, including dealing with complaints and claims
- Handle all calls and correspondence with professionalism
- Conducting thorough and prompt investigations while leveraging available resources to achieve effective, timely, and personalised resolutions.
- Receive inquiries, including requests for information, complaints, related to products, and continuously enhance specialised knowledge.
- Cultivate relationships with sales team, involving them in customer-related matters, and ensure that all goodwill gestures are individualised, tailored to address customer inconveniences.
Profile
You will understand that this role deals with complaints and you will be happy doing this sort of job and have the reliance to be successful.
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Empathy: A good customer service adviser should demonstrate empathy and understanding towards customer's concerns and complaints, showing that they care about the customer's perspective.
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Active Listening: You will be skilled in active listening, paying close attention to the customer's issue and asking relevant questions to fully comprehend the problem.
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Problem-Solving: Effective problem-solving abilities are crucial to address complaints and find suitable resolutions that meet the customer's needs.
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Communication: Clear and concise communication is essential, ensuring that the adviser can explain solutions and updates in a way that customers can easily understand.
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Patience: Dealing with complaints can be challenging, so patience is vital to remain calm and professional, even when faced with frustrated or upset customers.
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Responsiveness: A good customer service adviser should be prompt in their responses, acknowledging complaints and working diligently to resolve them in a timely manner.
Job Offer
Salary of circa £25,000 - £27,000
- Free parking
- Opportunity to work within a highly respected luxury brand
- Competitive starting salary, with great career opportunities
- Sociable working hours
- Small, fun, friendly highly motivated team
