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As a trusted NHS partner and one of Europe's largest reporting providers, my client is looking for a well organised Data Administrator to join their night team.
This is a hybrid position with 2 nights in the office based in the centre of Reading.
Hours of work: 44 hours per week - 4 nights on, 4 nights off. Regular working hours are between 5pm and 9am.
The role of the Data Administrator:
- Manage communication with clients about daily issues, over phone and emails. Try to resolve the issues as soon as possible and ensure that no email/calls are left unattended or pending.
- Deal with and control requests from the clients such as prioritisation of cases, urgent reviews and issues with data transfer.
- Verify the incoming data (cases): ensure the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure an efficient reading from the radiologists.
- Introduce incoming data in our systems and ensure that the outgoing reports are being delivered correctly to the clients in a timely manner.
- Troubleshoot when something fails in the service.
- Inform managers about client issues for planning purposes
Required Skills
- Ability to work with time constraints and to handle sensitive and difficult situations tactfully.
- Ability to work efficiently and accurately.
- Not afraid of taking calls/managing complaints from clients. Service-minded.
- Able to assist new employees in training.
- Good level of IT/"Office" knowledge, especially Excel, and if possible experience from service sector.
- Previous medical experience desirable
- Night shift administration a bonus.
Benefits
Company bonus scheme after 6 months
Pension
Childcare Voucher scheme
