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The Quotes Coordinator is key to ensuring customer quote requests and pricing requirements are handled quickly and effectively to maintain the infrastructure that underpins the business strategy. You will be the primary contact for proactive renewal requests and act as the primary interface to ensure quote requests are delivered in a timely and profitable way whilst exceeding customers’ expectations.
Key Duties:
- Creating support quotations for customers for networking, server/storage and other requests in line with current portfolio
- Cleansing of contract support request data to prepare for quote tool
- Uploading all new and revised contracts to Service Now to ensure the system is up to date with current information
- Preparing new and renewal quotes and pricing reviews for management
- Reporting on contract attrition data
- Setting up and maintaining reports relating to customer renewals and conversion rates
- Reviewing current processes utilised to perform the role and identifying improvements where possible
- Providing back up support to process purchase orders, ensuring they are accurately converted to sales orders and uploaded into the systems in a timely manner
- Providing back up support to ensure all contract amendments are processed as quickly as possible and all billing is correct and up to date.
Education & Experience Requirements:
- Ability to handle customers at both an operational and senior level
- Strong interpersonal and communication skills - presentation, written and verbal
- Exceptional attention to detail
- Excellent IT literacy, particularly in Excel
- Ability to prioritise a busy workload
- Ability to meet deadlines and maintain high standards even when under pressure
