Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer

Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client.

Salary is £24k - 28.5k

This is a permanent role with HYBRID working conditions.

This role will suit someone who is a fresh Computer graduate or someone with 1-2 years’ experience in an IT / software Support role.

This is an excellent opportunity for someone who wants to progress their career with opportunities to move into:

• Senior Software Support role
• Development
• Implementation
• Consultancy
• Sales

FULL TRAINING WILL BE PROVIDED

You MUST be an enthusiastic, customer focused person who is willing to learn and progress.

Duties & Responsibilities

• Serve as the initial contact for customers via phone, email, or chat.

• Address customer requests for assistance promptly.

• Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards.

• Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments.

• Ensure timely follow-up with customers, maintaining an exceptional support experience.

• Create comprehensive case notes and documentation for customer issues.

• Prioritise incoming issues and route them to the appropriate resources for resolution.