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Software Support Analyst

INTEC SELECT LIMITED
Posted 7 days ago, valid for 10 days
Location

Reading, Berkshire RG30 3HG

Salary

£28,000 - £1 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading software corporation is seeking a Software Support Analyst with customer service skills and a passion for technology.
  • The role offers a salary of up to £28,000, hybrid working options, and excellent benefits including 25 days of holiday and a 10% pension contribution.
  • Candidates should have proven experience in customer experience, basic Windows troubleshooting skills, and ideally hold a CompTIA A+ or ITIL v3/v4 Foundation certification.
  • Key responsibilities include providing first-line application support, monitoring ticket queues, and collaborating with the testing team for project releases.
  • This position provides opportunities for career progression within an established team, with training on the company's software products.
Software Support AnalystA leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to speed. This unique and exciting opportunity is offering a salary up to £28,000 + hybrid working + excellent benefits to join an established team with career progression opportunities.Responsible for day-to-day 1st line application support.
  • Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA.
  • Support for all project releases and code fixes following ITIL change and release principles.
  • Working alongside Problem management function, identifying and mitigating trends.
  • Documenting processes and producing user guides or other artefacts that support the change management function.
  • Maintaining and enhancing practical and operational relationships with third party suppliers.
  • Working with the testing team and business to scope and schedule testing activities.
Core skill set:
  • A strong communicator with proven experience in customer experience is essential.
  • An interest in technology software products is preferred.
  • CompTIA A+ or equivalent is desirable
  • ITIL v3/v4 Foundation is desirable.
  • Basic Windows troubleshooting skills is essential
  • Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.
Benefits: 25 days holiday + bank holidays / Life style allowance / Pension 10% / Private Health / Career development/training

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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