Technical Support Manager

Technical Support Manager | Maintenance / FM industry | Commercial Environment | Reading, Berkshire | Up to £60,000 + Car Allowance

Are you an experienced Technical Manager with experience in the commercial FM industry? Are you seeking a full time position, on a permanent basis, based in Reading? Working across an extremely interesting contract, with a large maintenance team and wealth of projects?

If you answered yes to the above, we want to speak with you!

We are seeking a Technical Support Manager to lead the deliver efficient mechanical and electrical services maintenance, oversee infrastructure maintenance, and fabric inspections, supporting the Head of Operations.

Package: What is in it for you?

• Permanent, PAYE position, paid monthly.
• Attractive basic salary, £55,000 - £65,000 dependant on experience.
• Car allowance, £3,000 - £4,000 per annum.
• 33 days paid annual leave (25 days + BH)
• Company pension
• Company discount scheme
• Cycle to work scheme
• Large training and development department which also offers pay increases with courses passed.
• Site hours: 08:00am - 5:00pm - with some hybrid working available.

Key Responsibilities:

• Lead mechanical and electrical services maintenance, infrastructure maintenance, and fabric inspections.
• Manage Service Desk and Scheduling teams, ensuring compliance with contract deliverables and KPIs.
• Provide leadership and support to technical and service teams, promoting a collaborative approach aligned with company values.
• Oversee planned maintenance progress, manage costs, and ensure customer satisfaction and regulatory compliance.
• Implement service delivery improvement plans and innovations to optimize efficiency and minimize costs and risks.
• Ensure compliance with safety procedures, document control, and statutory regulations.
• Foster positive client relationships, optimize costs, and support commercial and finance processes.

Requirements:

• Technical qualification in electrical or mechanical disiplines.
• Extensive experience in asset management and maintenance of building services.
• NEBOSH General Certificate preferred but not essential.
• Strong leadership and management skills in a regulated environment.
• Proficiency in CAFM management and SFG20.
• Excellent analytical, communication, and presentation skills.
• Ability to work under pressure and adapt to changing needs.

Other Details:

• Must wear provided PPE when required.
• Confidentiality is crucial.
• UK-wide travel may be required on occassion; valid UK driving license essential.
• DBS and/or Security clearance may be necessary.
• Core hours: 08:00 to 17:00, Monday to Friday.

Would you be interested in discussing this role further? If so, please submit a CV today and the team will give you a call to discuss in further detail!