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- Act as the technical point of contact for the customer whilst on site
- Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects
- Provide all aspects of IT support as required by the customer
- Work with the customer to prioritise tickets in accordance with their requirements
- Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions
- Install and configure hardware, software, and networking equipment as required
- Troubleshoot and diagnose hardware, software and network issues
- Support colleagues with technical issues and contribute to the development of services delivered by the company
- Deliver 2nd and 3rd line remote support to customers where required
- Adhere to information security policies at all times
- Liaise with colleagues and 3rd parties as required to provide solutions to our customers
- Produce documentation for use both by the company and our customers
- Windows Server 2012 - 2022
- Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS
- Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking
- Deployment and management of Windows 10/11 in a domain environment
- Mass deployment of software applications to network devices
- Modern backup technologies, strategies, and disaster recovery planning
- O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams)
- Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies
- MDM technologies (e.g. Intune, Jamf, Meraki, Miradore)
- M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations
- Be a confident communicator at all levels, both written and verbally
- Take a pro-active approach to IT support and show initiative in your day-to-day work
- Be able to manage your time effectively, multitask, and prioritise your workload
- Have a willingness to travel to, from, and between customer sites on a daily basis
- Basic salary up to £35,000 + bonus + Company Car (Green Tax)
- Continous training and paid for certifications
- Hybrid working environment
- 25 days holiday + bank
