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Customer Care Coordinator
- Negotiable salary
- Based in Theale
- 1 year Fixed Term Contract
Our client is a leader in Europe providingcancer care and diagnostic imaging platform with a focus on four distinct healthcare markets.
They are a sucessful and growing business and are looking for a Customer Care Coordinator who will provide outstanding customer service to improve customer satisfaction and nurture client relationships. You will place customers at the centre of everything you do, understanding their wants and needs and maintain the critical link between clients, service providers and operations managers to achieve a bestin-class service.
Experience needed:
- You must have customer service experienceover the telephone, ideally from a call centre environment
- You will also have excellent verbal and written communication skills
- Excellent PC skills
The role involves:
Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
Coordinating the daily work flow for the management of service delivery to assigned customer contracts
Answer all telephone calls promptly and appropriately, in line with contractual obligations
Proactively resolving customer enquiries within first contact
Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service
Performance manage internal and external suppliers ensuring service is delivered withincontractual service level agreements
provde estimates and process purchase orders
If you have some experience in customer service, dealing with customers over the telephone, and you are looking for your next challenge, we would love to hear from you.
Please contact us for moreinforfmation or send your CV today.
