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We have an exciting opportunity for a Claims Team Leader to join a Global Loss Adjusters.
Location: You will benefit from the companies flexible approach and will only be required to attend the London OR Surrey office at least 1 day a week.
If you are passionate about people and are looking for a new challenge this could be the role for you.
This opportunity is working with an award winning insurance employer, who can help you achieve your career goals.
You will benefit from:
- Structured programmes with clear timescales & transparent career pathway
- Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential to qualify for this)
- Fully supported professional qualifications with rewards
- Truly flexible working, a mix of office and home
- Competitive salary
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
Our other benefits include:
- Private healthcare plan (including pre-existing conditions)
- A Self Invested Personal Pension Scheme
- Annual leave allowance of 25 days + public holidays
- Voluntary benefits Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
The Role:
We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Adjusting team, based in the Kent area.
The dedicated domestic adjusting team generally handle claims up to £100k in value. Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.
The Operations Manager role involves driving performance and ensuring your team of loss adjusters and their designated technical support, continue to deliver the highest levels of customer care alongside quality and service for our Insurer clients. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.
The role is an Operations Manager position for our Domestic team based in the Kentincluding adjusters and support team colleagues.
Your key responsibilities will include:
Mentoring, training and development of all direct reports
Ensuring your team meet their targets for client service, technical reporting and quality
Promotion and delivery of our goal of making claims easy for everyone
Understand the importance of excellent customer care, aligned to the identification of vulnerable customers, and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team
Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes
Completing progressive performance meetings for your team
Compliance with all processes and procedures
Liaison with insurer clients as required, and understanding their bespoke requirements
Building effective working relationships with internal customers and suppliers as required
Essential for this role:
Have experience in the handling of property insurance claims
The desire and ability to deliver excellent customer service
Proven management skills, and the confidence to lead a high performing team dealing with complex claims
First class communication skills, both written and verbal
Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.
Strong organisational skills and the ability to prioritise your workload under pressure
The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs
