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Are you passionate about providing exceptional customer service and being a driving force behind success? If you answered "yes”, we have an exciting opportunity for you! Our client is seeking an Account Manager to become a vital member of their bustling team in Redruth.
As an Account Manager, you will be at the forefront of ensuring exceptional customer experiences. Your responsibilities will encompass a wide spectrum of activities, including providing invaluable pre- and post-sales support to our valued clients. Working alongside our technical pre-sales team, you'll be instrumental in growing and developing existing clients, and on-boarding new business. You'll be the linchpin for processing client inquiries, quotes, and orders, always aligning with our company's service level agreements. Furthermore, you'll be the orchestrator, coordinating various team members, including technical support, administration, and management, to not only meet performance objectives but to exceed our customers' expectations. In addition to these core responsibilities, you'll also be responsible for maintaining an up-to-date CRM and setting up and managing contracts. You will tackle ad hoc general administration tasks with enthusiasm and efficiency.
Hours of Work: Full Time (flexible hours or part time considered).
Salary: £25,000-£30,000 per annum
Account Manager Requirements:
- Good time-management skills with a problem-solving attitude
- Highly self-motivated and proactive approach
- Strong communication and interpersonal skills
- Strong decision-making skills in fast paced environments
- Attention to detail and process-driven
- Ability to proactively assess, clarify, and validate customer needs on an ongoing basis
- Ability to liaise with 3rd party suppliers, where necessary, to resolve customer problems and queries
Desirables:
- Previous experience in a relevant sales/account management role
- Previously worked for an MSP or Knowledge of the IT Sector
- Knowledgeable in cloud software, systems, and security
Meet the Organisation: Who They Are and What They Do
Established in 2004 our client believes they’re the best at what they do. With a proven track record of supporting customers in multiple industries with a wide variety of different technologies their aim is simple: to deliver trusted and reliable IT Support to organisations ranging from single user start-ups to multi-national corporations. They offer accredited services to these customers, and pride themselves on their customer led approach to their services. Uniquely to Cornwall, they hold a Cisco Premier Partner status, and are also Microsoft Solutions Partners as well as a Google Workspace Partner. At the root of all this, is their team. With a full training plan provided to all staff, professional development is at the heart of the organisation.
