CUSTOMER SERVICE EXECUTIVE / SCHEDULING ASSISTANT

Customer Service Executive / Scheduling Assistant

Location: Ringwood, Hampshire

Salary: £30,000 per annum, plus bonus

Hours: Monday – Friday between 7.30am – 5.30pm

Contract: Full Time, Permanent

Are you an experienced customer service professional with some experience of working with the trades industry?If so, our client could have a fantastic opportunity for you!

They are looking for a Customer Service / Scheduling professional to join their expanding team.Their continued success in their industry means exciting opportunities for employees!

As a Customer Service Scheduling Executive, you will be required to schedule appointments via call/email/chat for drainage experts to resolve customer drainage issues.

Main Responsibilities:

·Provide excellent customer service in a fast-paced environment.

·Dealing with enquiries from customers via incoming calls/email/webchat.

·Managing multiple tasks, i.e. multiple web chat conversations at the same time

·Diary management / scheduling appointments.

·Speaking with Drainage Engineers to arrange the callout to the customer.

In order to be successful in this role, you need to have the following skills/experience:

·Previous experience working within a fast paced customer service environment.

·Some previous experience in scheduling appointments or managing diaries for Engineer callouts.

·Background working as a tradesman or dealing with tradesman.

·Excellent organisational and communication skills.

·Self-sufficient and proactive.

So, if you are looking for a forward thinking and innovative company where you can reach your full potential, APPLY TODAY!