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Tronc typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Key Responsibilities
- Know all of the Spa Lounge Food & Beverage menu, enabling you to assist with any guest queries
- Take a leadership role in engaging with guests and team members to meet and exceed their needs
- Ensure that guest needs are met and that they are looked over from the minute they arrive to their departure
- Maintain good working relationships with colleagues and all other departments
- Arrange for special services requested by the guest
- Assist the Three Graces reception team daily with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings.
Key Skills, Qualities & Experience
- Hands on approach to work, always being productive and looking to improve
- Passionate about hospitality
- Detail orientated and drives standards
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Friendly, courteous and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
