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Job Title: Call Centre Agent
Location: Essex
Salary: £22,000 – £25,000
About the Role:
We are seeking a confident, reliable, and customer-focused Call Centre Agent to join our growing team in Essex. In this role, you will be the first point of contact for customers, handling inbound and/or outbound calls to resolve queries, provide information, and ensure a high standard of customer satisfaction.
This is an excellent opportunity for someone who thrives in a fast-paced, target-driven environment and enjoys engaging with people.
Key Responsibilities:
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Handle a high volume of inbound and/or outbound calls in a professional manner
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Provide accurate information and support to customers regarding products or services
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Resolve customer enquiries and complaints quickly and effectively
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Log all calls and customer interactions accurately in the internal system
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Meet daily, weekly, and monthly performance targets including call quality and customer satisfaction
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Escalate complex issues to the appropriate team or supervisor when necessary
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Work collaboratively with colleagues and departments to improve customer service delivery
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Follow company policies, procedures, and compliance requirements
Requirements:
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Previous experience in a call centre or customer service environment is preferred
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Excellent verbal communication and active listening skills
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Ability to remain calm and professional under pressure
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Good IT skills and the ability to navigate multiple systems
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Positive attitude and a strong work ethic
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Ability to work well both independently and as part of a team
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Flexibility to work shifts including evenings and weekends (if applicable)
What We Offer:
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Competitive salary
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Full training provided and ongoing support
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Opportunities for career progression within the company
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28 days annual leave (including bank holidays)
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Pension scheme and performance-based incentives
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Friendly and supportive office environment
How to Apply:
If you are a strong communicator with a passion for delivering excellent customer service, we’d love to hear from you. Please apply with your CV and a short cover letter outlining your suitability for the role.
