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We are pleased to be working with a friendly and established company based in Romsey which is looking for Customer Service Advisors. This role is an excellent temporary to permanent opportunity.
As a Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat or post.
*Potential to work from home after completion of training, however you must be available to come into the office when required (meetings, reviews training etc)*
Duties for the Customer Service Advisor:
- Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
- Handle and resolving customer complaints
- Chase customer orders, refunds, providing product information and all other customer service related help
- Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
- Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
- Supporting other departments in line with business requirements
Competencies of the Customer Service Advisor:
- Have a previous customer service background in office, retail or hospitality environments
- Experience in complaint handling to ensure customer satisfaction
- Excellent telephone manner and strong communication skills
- Good IT skills including use of e-mail and Microsoft products
- Work as part of a team, support colleagues and promote a positive team spirit
- A-C Grade in English GCSE
The Customer Service Advisor role offers £25,396+ bonus (up to £2,400) per year and may also suit candidates searching for: Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor.
As a Customer Service Advisor you will work 40 hours per week - 5 days over 7, including one shift - 11:30 - 20:00 during the week and 1 day at the weekend. Training hours will be Monday to Friday.
Free parking is provided and the company is a 5 minute walk from the train station. Excellent benefits are provided such as subsidised gym membership, on site canteen, discount on products and team incentives.
