Customer Service Advisor

Francesca’s Recruitment is recruiting for a Customer Service Advisor based in Rotherham. This is for a Key Working company. This is a full-time permanent role.

Customer Service Advisor Key Responsibilities:

• Carry out the directions of the Customer Services Manager and the Internal Sales Manager.
• Work effectively with Business Development Manager to deliver results
• Make sure that all orders are processed correctly and on time.
• Provide a consistent and excellent service to customers. Solve queries for customers.
• Ensure excellent customer service and minimise costs by responding efficiently and diligently to customer orders and enquiries.

Customer Service Advisor Person Specification

• Strong customer focus: passionate about customers and the service we provide,
• Has gained relevant experience in a customer service or administration role
• Shows initiative, and proactively proposes solutions to help develop business/grow sales,
• The ability to take ownership and to be pro-active in improving efficiency and performance,
• Credible and confident with customers, suppliers, staff colleagues,
• Has a strong, confident personality with excellent communication skills,
• A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines
• Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights,
• Able to effectively multi-task and handle periods of high workload,
• Able to use a Sage system and a CRM system.

Hours – Monday – Friday 8am – 5pm

Location -  Brinsworth, Rotherham - Hybrid (2 Days working in the Ofiice)

Salary & Benefits

• Salary is £22,000 after probation £23,000
• 25 days holidays + 8 days stats plus extra holidays for rewards to employees
• Healthcare
• Pension
• Free Parking

Please apply with your cv for the Customer Service Advisor role or call Francesca’s Recruitment on (phone number removed)