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- Account Manager
My client is looking to expand their Account Management team, you will be working closely with 2 Customer Service Account Managers and 2 Sales Administrators, all reporting directly to the Head of Account Management.This role is based in Royston, Hertfordshire9am-5:30pmCirca 28-31KOnsite parking21 days holiday raising to 25 after 3 years,companywide bonus scheme & referral programme,employee benefits portal with a strong focus on physical and mental health and wellbeingRole & Responsibilities:Â - Serve as the primary point of contact for clients, receiving briefs and coordinating with Estimating and Technical departments to ensure precise order development.
- Produce essential documentation like pricing matrices to support client orders.
- Oversee the entire order process, keeping clients informed at every stage and resolving issues promptly.
- Cultivate robust client relationships, understanding their needs and offering tailored support.
- Consistently cross-reference order prices against matrices for accuracy.
- Champion continuous improvement initiatives, influencing efficiency and innovation.
- Uphold exemplary Health and Safety standards.
Job Requirements:Â Â - Proactive mindset, quick to respond to challenges.
- Prior experience in Customer Service or Account Management
- Demonstrated ability to manage multiple projects and prioritise effectively.
- Exceptional communication skills; ability to guide clients through the printing process.
- Passion for delivering top-tier customer service with meticulous attention to detail.
- Team player with the autonomy to work independently when required.
Benefits & Additional Information: - State-of-the-art facility with a commitment to cleanliness.
- Spacious, well-lit office environment with outdoor amenities.
- Clear pathways for career progression and development.
- Employee-centric benefits portal emphasising physical, mental health, and financial well-being.
- Incentive schemes including a company-wide bonus program and referral incentives.
- Convenient on-site parking and complimentary refreshments for all staff.
To find out more about this role, apply now!
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