Quality Assurance Assessor

Are you engaging and collaborative? Forward thinking and meticulous? Passionate about continuous improvement? These are just some of the skills you'll bring to the team, to be our Quality Assurance Assessor, in Haywards Heath, West Sussex or Salford Quays, Manchester.

So what do the Quality Assurance team do? Well, in this role you’ll ensure that all policies and procedures are being followed. This means making sure all First Central employees are operating at the required competency and meeting regulatory requirements. We’re all about people, so you’ll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends.

Do you thrive to ensure the best customer service and outcome is given? This could be you!

You’ll be great in this role if you have: 

• Strong motor insurance knowledge
• Good attention to detail
• A drive for continuous improvement

Here’s a glimpse of what we can offer:

• Generous starting salary of £25,000 - £28,000 depending on experience
• Monday to Friday, no weekends!
• Hybrid working: 4 days from home and 1 day in the office after training
• Fully supportive team throughout
• £100 off your car insurance
• A fun, vibrant and busy place to work
• 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!

What’s involved:

• You’ll be sharing your expert advice with colleagues, and line managers. Quality is ‘your thing’, so you’ll be great at giving clear guidance and making sure our compliance is solid.

• You’ll conduct quality assurance assessments and cross validations as required
• You’ll ensure KPI’s and SLA’s are achieved including timely and accurate delivery of all tasks and reports
• You’ll be rolling up your sleeves to identify and assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives
• You’ll support with external supplier reviews
• You’ll analyse adequacy of identified risk and the reliability and adherence to internal controls
• First Central values collaboration and teamwork, so you’ll be working collaboratively with all teams and colleagues, ensuring consistency to quality assurance approach and best practice within the team
• You’ll provide positive and constructive feedback to colleagues and suppliers, building and maintaining respectful relationships with all colleagues, working closely with other departments and supporting them as and when required…there’s that collaboration we were talking about!
• You’ll actively promote continuous improvement and raise bugs when your eagle eye identifies them
• You’ll demonstrate the company’s values and appropriate behaviours
• You’ll get stuck in and contribute to any ad hoc projects or policy updates as required
• Our most valuable asset is you, you’ll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes

Your experience: 

• Providing coaching to employees
• Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes
• Problem solving and continuous improvement principles
• Data analysis and translation of management information to tangible actions
• Private motor vehicle insurance industry, ideally in both policy and claims environments
• Working in a financial services regulated environment Sound knowledge of insurance policy and claims principles
• Comprehensive understanding of regulatory requirements and company policies

Skills & Qualifications

• Excellent communication skills, both verbal and written
• Good numeracy and literacy skills
• Good organisational skills and ability to multitask
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Strong computer skills with experience in MS Office, particularly Word and Excel
• ACII Qualification (desired).

Behaviours

• Customer focused
• Strives to deliver performance targets and drive business improvements to contribute to the success of the team and business
• Business acumen
• Self- motivated and enthusiastic
• An organised and proactive approach, working well under pressure
• A flexible approach and positive attitude, keen to help others
• Ensures great attention to detail and a high degree of accuracy in recording and reporting
• Confident in presenting complex information in a clear and concise manner
• Demonstrate the company’s values and appropriate behaviours
• Takes initiative to make decisions
• Able to work on your own initiative and as part of a team

The people in First Central make this a great place to work. Interested? What are you waiting for apply today and take the next step in finding your dream job.