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We are currently recruiting for an IT Infrastructure Support Specialist to work onsite at a large government customer account based in the Cumbria area. The IT Infrastructure Support Specialist will be working within a dedicated systems support team at the customer site, on a 24/7 365 shift pattern. The successful candidate will be key in supporting the facility and the customer with their IT related needs.
This role attracts a salary of £40'000 basic pa rissing to £53'600 including a guaranteed 19% bonus for shift allowance, x2 £3000 commitment payment payable for each 6 months spent onsite.
Working Hours:
The service provided by the team is 24/7 365 days a year. There are 5 shift teams that work on a shift-based rota system which comprises of 4 (day or night) 12 and a half hour shifts, followed by 6 days off. However, due to the new service being implemented, there will be an initial shift pattern, as follows:
·Phase 1 - Monday to Friday, 08:00 to 16:00, excluding bank holidays
·Phase 2 - Extended Working Hours, Monday to Friday, 07:00 to 19:00, excluding bank holidays
Experience/Qualifications
·The successful candidate will have extensiveexperience working within a similar role.
·Excellent communication skills – both written and verbal.
Experience of working in shared or leveraged team environments·Ability to remain calm under pressure and in crisis.
·Excellent workload prioritisation and multitasking skills.
·Excellent people skills: ability to quickly build rapport with stakeholders.
·Good listening skills.
·Show an awareness of the wider implications of decisions.
·Excellent analytical and problem-solving skills.
Key areas of Responsibilities:
The successful candidate will be expected to investigate technical issues, run diagnostics, and interpret manufacturers management tools to determine root cause and resolve technical problems. The IT Infrastructure Support Specialist would be expected to have knowledge/experience of the following, but not limited to:
Experience with the following is desirable
Key areas of Responsibilities:
The successful candidate will be expected to investigate technical issues, run diagnostics, and interpret manufacturers management tools to determine root cause and resolve technical problems. The IT Infrastructure Support Specialist would be expected to have knowledge/experience of the following, but not limited to:
Desktop Services
Datacentre
Security
Toolsets/Admin
Process (ITIL)
