Call Centre Agent

Call Centre Agent

As part of our ambitious growth plans, we are looking to strengthen our office team near Sheffield City Centre.We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions in order to help people clear their debtsIt is a full-time, hybrid role (typically 3 days in office, 2 from home) - 37.5-hour week, Monday to Friday, working shifts between 8am to 8pm

Position

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment - achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Requirements

• Previous experience working in a call centre or credit control type role is important
• Clear and confident communications skills - both writing/data entry and over the telephone
• Being comfortable working to targets - earning more money based on your achievements
• Strong IT skills - we use different technologies and systems and need you to pick these up quickly
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
• Problem solving abilities - able to ask the right questions to get the information you need

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment

Please apply to find out more