Customer Services Team Leader

Your new companyAn established, thriving and expanding business in Sheffield recruiting for a Customer Services Team Leader to manage a team of 7.

Your new roleA very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment. Duties:-

• Assisting with the hiring and training of new customer service employees
• Coaching and mentoring a team of 7, including conducting 121's
• Improving and implementing new processes and systems and rolling out to the team
• Collecting data and compiling reports
• Assisting with Budget preparation
• Dealing with complex customer enquiries and escalating if appropriate
• Identifying opportunities to update or improve customer service procedures

We are looking for excellent customer service management/supervisory skills, along with first-class communication, organisation and IT skills.What you'll need to succeedYou will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.

What you'll get in return26 days holiday plus stats, free parking, life assurance, company profit share, free parking and plenty of other superb benefits!

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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