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Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required.
You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams.
Responsibilities:- Define technical strategy aligned with the global IT vision.
- Manage ITIL-based service function for a global user base.
- Implement ITIL processes, and manage SLAs and KPIs.
- Lead and mentor team, provide technical guidance.
- Expertise in server administration, virtualization, and cloud technologies.
- Proficiency in complex networking, Cisco, and Fortinet deployments.
- In-depth knowledge of Microsoft 365, including Intune and Autopilot.
- Experience in end-user computing support and cybersecurity best practices.
- Proven leadership skills, and effective team management.
- Monitor system performance, optimize, and ensure SLA adherence.
- Respond to escalated issues promptly, and implement service improvements.
- Stay updated with emerging technologies.
- Cisco CCNP or CCNA certification.
- Fortinet Certified.
- Microsoft Azure certifications.
- ITIL 4 certification, 2+ years managing ITIL-based service functions.
- Familiarity with ISO 27001 and Cyber Essentials standards.
- Excellent leadership, and communication skills.
- Hybrid working, Mon-Wed office based, Thurs/Friday WFH
- Flexible working
- 25 days + Birthday off
- Life Assurance
- Learning and development opportunities
