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Service Desk Engineer - 28 - 31K - Sheffield
An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be working alongside a project team who are working on a significant programme of IT improvements for the business..
Key Responsibilities:
- Provide technical support and resolution for all incidents reported across the group.
- Ensure all incidents and service requests are resolved within the timescales defined in the SLA.
- Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues.
- Knowledge and experience of Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare / Hyper-V, Laptop/desktop installation.
- Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors.
- Escalate any issues or concerns within the company IT service.
- Carry out daily IT support and handover tasks as required.
- Be part of a rota to ensuring the Service Desk is covered during core support hours.
- Identify and solve common first line level hardware faults and problems.
- Escalate faults to third level support, or third-party suppliers as required.
- Clean driving licence.
- Experience in working in an IT service desk/support environment.
This is an excellent opportunity for an enthusiastic and passionate 1st/2nd line Service Desk engineer to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!
If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed)
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