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Job Role: IT Operations Manager
Location: Sheffield
Salary: £35,000 - £50,000 D.O.E
Overview:
Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget.
Key Responsibilities:
- Lead and manage a team of technical staff.
- Refine and deliver the digital strategy.
- Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures.
- Support, maintain, and manage a wide range of technical systems.
- Deliver day-to-day technical support to all users, addressing ongoing issues.
- Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements.
- Promote good technical practices among users and ensure appropriate use of equipment.
- Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery.
- Ensure effective stewardship of resources through regular auditing and hardware management.
- Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements.
- Analyse hardware and software requests to recommend appropriate solutions.
- Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained.
- Maintain an up-to-date asset register for tracking assets.
- Keep policies and procedural documentation current, including maintenance contracts and warranties.
- Report monthly to senior leadership on operations and development work.
- Ensure troubleshooting is conducted and documented before escalating incidents.
- Maintain backup of electronic data.
- Ensure compliance with security requirements and implement robust processes.
- Manage the implementation and testing of new systems.
- Support centrally managed projects to ensure effective implementation, monitoring, and evaluation.
- Manage and maintain communication systems.
- Collaborate with third-party suppliers to resolve faults or install new systems.
- Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager.
- Drive personal and team professional development in line with the organization's requirements.
- Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy.
- Manage a development group to monitor and evaluate the effectiveness of technical usage.
- Identify and address barriers to staff development and project progression.
Decision-Making Responsibilities:
- Evaluate and influence the impacts of decisions made.
- Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership.
- Determine the most appropriate technology solutions and investments.
- Make budgetary decisions and decide on escalations when necessary.
Experience required.
- Extensive technical expertise
- Proven experience with server and network infrastructure
- Proven experience in designing technical systems
- Experience managing a Google Workspace environment
- Experience managing third-party service providers
- Skilled in diagnosing and resolving technical issues
- Experience implementing technical solutions
- Experience leading a technical team
- In-depth knowledge of hardware and software
- Familiarity with project management methodology
- Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices)
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
